I'm Dave Jones and you're reading my personal blog.  I've been a PR guy since 1991 and involved with social media's intersection with PR since 2005.  Currently, I'm the VP, Digital Communications at Hill & Knowlton Toronto.

Disclaimer:

While I'll get in to professional topics here, it's worth remembering everything posted is my personal opinion and does not necessarily represent the views of my employer or its clients.

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PRWorks.ca Archive

PRworks blog archive - All of my posts from December 2005 to February 2009

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Saturday
Jul242010

If Old Spice Guy answered the social media critics

Hello social media world. Look at your Programs, now back to me, now back to your Programs, now back to me.

Sadly, your Programs aren't like me, but if you stopped criticizing the approach and learned from Old Spice, you Programs could be like me.

Look down, now back up, where are you? You're in an agency with a client that wants ideas like me.

What's in your hand? Back at me. I have it. It's an oyster with that signed contract you love. Look again. The contract is now boundless social media validation for you.

Anything is possible when your program acts like on Old Spice program and not a douchebag.

I'm on a ROI.

Monday
May172010

Evolution of PR tactics for online reputation management

The May 10 issue of Canadian Business had an interesting article about the importance of social media to an organization's reputation in which social media gadfly, Dave Fleet, and I were both asked for our thoughts.  It seems we were in violent agreement with each other.

My quote focused on the idea that many big Canadian companies are involved in social media, but many are in the reputation monitoring phase and not necessarily ready to be part of the clichéd "join the conversation crowd":

To be fair, the way some of the companies in the survey use social media isn’t designed to catch the attention of the public. “I have lots of clients who do stuff behind the scenes,” says Dave Jones, Hill & Knowlton’s vice-president for digital communications. “They’re reacting, but they’re never going to stand up and speak at an event about how great they are at social media.” Some of the companies with which Jones works, particularly industrial clients in the mining and resource sectors, are concerned about social media’s potential effect on their brand’s reputation and are currently more interested in monitoring the conversation than in rolling out their own “big, shiny social-media group.” (He declined to name specific clients.)

I go on to explain that listening and analyzing conversations both good and bad are vital to ensuring that companies don't over- or under-react to what's going on in social media.

Hill & Knowlton Canada deals with a lot of clients who see social media as having a significant influence on their reputation. But it goes much deeper than that. Mainstream media is still extremely powerful as a driver of public opinion, but also as an influencer of search results. With this in mind the H&K social media team has devised a hybrid approach to managing reputation online that incorporates the following as appropriate:

  • Social Media

  • SEO

  • Paid Search

  • Google Ad Words

  • Online display advertising

This slideshow should give you a taste of how we need to be thinking when we're counselling our clients about protecting or repairing their reputations. Thinking about strategic communications with a view to the end audience vs. thinking about the channels we traditionally play in means we give the best and most effective counsel to our clients.

You may have to watch the presentation in full screen as the upload to Slideshare has buggered up the resolution at the default screen size. Just click on the menu button at the bottom of the slide.

Friday
May142010

Bloggers telling PR how they really feel

Since I wrote the Bloggers and PR Payola post the other day, a variety of bloggers have left comments and stirred up their own debates within their communities. Thanks to the magic of re-tweets, I've been exposed to some bloggers that I wouldn't have otherwise read.  

A few have really stood out for me and I thought you'd get a cold slap of reality by checking out how some of our pitches land with resounding thuds:

Ottawa blogger Julie Harrison had this hilarious exchange about a review for $1.99 product, including this classic line:  

This is a product that retails for $1.99. Why would anyonespend time reviewing a product for $1.99? I just don’t get it. I wouldn’t even bother reading a review for a product that was $1.99 — I’d just buy it and try it out for myself.

The Bloggess has a couple of doozies in this post:  If I get one more press-release about baby wipes I'm going to stab someone in the face.  This response to a pitch cracked me up:

Weird.  My blog is also award-winning, family-friendly and technologically advanced.  I’m including my paypal address as you are welcome to send me free money from your account.  Thanks for your time. ~ Jenny

How do you make sure this doesn't happen to you?  I can't guarantee that it won't, but our team generally follows these rules when we pitch:

 

  • Ensure the pitch is relevant to the blogger
  • Keep it short, no attachments, bullets and a link or two
  • Give the option to send along additional info
  • Give the option to never be pitched again

 

Good luck!

 

Thursday
May132010

5 minutes on designing your social media team

Here's a fun Pecha Kucha presentation I gave at the Demystifying Digital event hosted by H&K's London office for their clients in the EMEA region back in March.

It's 5-minutes long and covers what I think most organizations wonder about the most when they consider getting into social media: who should do it and how much does it cost?

I always have fun outlining the four personalities I think are key to any social media team:

  • reconnaissance
  • mad scientist
  • communications general
  • community manager

As you'll see, I use my friends Ferg Devins (Molson) and Keith McArthur (Rogers) as examples of two guys who have social media responsibilities at two of Canada's leading companies.  I have to be clear that while I assign dollar values to how much their efforts cost, I actually have no insight into what they really spend. I hope they don't mind being used as broad examples based on pure speculation on my part to support the narrative.  If they do, they know where to find me...

 

D2 Pecha Kucha / Ignite: David Jones on your social media team from Hill & Knowlton on Vimeo.

A special thanks to Candace Kuss for the invitation to speak and the capturing of the narrated slideshow.  She's posted many of the presentations on the HanK blog if you want to see what else went on at Demystifying Digital.

 

Wednesday
May122010

Bloggers and PR payola: is this the future?

More and more bloggers seem to be trying to figure out a way to get paid for reviews that are being facilitated by PR agencies and departments.  While she's not specifically advocating getting paid for reviews, here's a recent post from popular Canadian blogger, Kim Vallee that inspired me to explore the topic of compensating bloggers:


I think that bloggers who write about products, stores and restaurants should take notes. With all the brands pitching us stuff that suit their agenda, it comes a time when we have to say “this is enough”. Otherwise, how we can expect to make a living from blogging. I think beyond the banner ads as a monetizing technique.

 

Take for example, the sales alerts and store events. I receive many emails every week from retailers about these topic alone. But announcing a sale or another promotional event is a form of advertisement that the retailer should pay for. Why not have a classified section or published a (clearly marked) sponsored post once a week announcing the sales?


And another from Michelle at EverythingMom (Update 05/17: EverythingMom has changed its approach based on a variety of discussions, including those in the comments below):

I read the debates around the blogosphere about paid reviews. Some said paid reviews compromised integrity and others said they did not want to read paid reviews because they did not believe them. Some bloggers have stopped doing reviews all together because it is too much work.

 

The general consensus, it seems, is that paid reviews are a big no-no. Yet here we are, going completely against the grain. Sure there are sites out there that offer paid reviews. But generally, when moms jump into the conversation, they say with gumption - no. No paid reviews for me.

I took each position in, weighing it’s merits, seeing how EverythingMom might fit in to this arena. We were already playing in it full out with our very own Reviews section. And we stood by the same position — no paid reviews. To this day, Carrie Anne has not been compensated (outside of product) for reviews. But I am out to change that.


Erica Ehm of YummyMummyClub left this comment to Michelle's post:


I am in total agreement with you. “Mom Reviews” are a huge part of spreading the brand though word of mouth. Brands need to pay writers for their time. These “mom bloggers” are usually highly educated, thoughtful women with earned influence and a way with words. They absolutely should be paid for that expertise. The only caveat is that is should be transparent - ie posted somewhere that writer was compensated.

 

On my site, like on this one, we work with amazing women. I want them to enjoy some financial benefit for their hard work.

Kudos to you Michelle for putting so much thought into this. I’m right beside you on this!


They are all in agreement that as bloggers get popular and build a following through their hard work and passion, they tend to find themselves in demand by PR folk trying to get them to review products, attend events and share their experiences with their readers. That's not a shocker to anyone in the business.

 

The general drift: since a PR firm is getting paid to make the pitch (in many instances), that perhaps some of that money should flow to the blogger for their time and effort.

Pay-for-post has been discussed in PR circles a lot. I've seen formal pay-for-post programs run by service providers like Izea and I've seen ad-hoc pay for play by PR agencies. It's not entirely black and white, but at its best it feels a little like buying someone's influence and at its worst it feels like a shakedown.

I don't think Kim or Michelle or Erica are wrong in asking these questions and pondering how to get a slice of the marketing pie. It's a worthwhile discussion to have in the social media community that is creating new standards and best practices on the fly. We have to keep in mind that this isn't journalism, advertising, or PR. It's everything mixed into a new media stew and we're still figuring out what tastes right.

It probably won't shock you when I tell you what feels right to me differs from Kim, Michelle and Erica. Now, I don't begrudge anyone wanting to get paid, but my credibility compass swings towards not ever paying bloggers to post something on a client's behalf. Even with full disclosure, it feels like it would land on readers as a paid post, sullied by the exchange of money and neither credible or trustworthy. It seems like an advertorial and a shortcut to coverage over the longer term of building editorial relationships with online publishers that are mutually beneficial.

You can argue that product demos, products to keep, products to giveaway to readers are the same as cash. You'd be right, but I don't think it lands on readers the same way. We've given hundreds of dollars worth of products to bloggers, but we've never given cash. We have worked on a few projects with MomCentral, who reward their community of bloggers with nominal non-cash incentives ie gift cards and gift packs, that are disclosed. I'm still struggling with whether that constitutes pay-per-post or if it's yet another ingredient in the social media stew.

Over the years several community papers and radio stations pulled the same sort of stuff: "we'll write/talk about your client if you buy an ad." That crosses a journalistic line in my books and I suppose I hold bloggers to the same sort of credibility standard as I do journalists: you either have a desire to inform your readers, or you have a desire to inform readers about things you get paid to write about.

These fine women aren't the first or last bloggers to bring this topic up. But I do wonder if it is the start of a change in mindset on a broader scale. One thing is certain: both PR people and bloggers need to start understanding how each other fits into the social media universe. We really are on the same side.

UPDATE: Eden Spodek, a blogger at Bargainista long before she became a social media consultant at High Road, has written a post from her unique perspective: http://bit.ly/cuiZST